Security Check Instruction of lable Luxury Story Home   中文版 English  
 
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1、Product identification card
2、Distinguishing genuine and counterfeit
3、Customer Support
1、Product identification card

 
2、Distinguishing genuine and counterfeit

2.1、Consumer goods inspectors or vendors can verify authenticity of each product.

In order to authenticate as a genuine Luxury Story product, They must be in possession of the product identification card.

2.2、Guidelines for consumers and distributors

All products should have an intact product identification card.
Remove the silver coating which underneath will reveal the 16 digit identification code.There are three methods to verify if the products are genuine or counterfeit.

2.2.1、Verification by telephone

Using the product identification code on the card.
Call our Customer support hotline: 4000831535 to check (Into the Luxury Story voice server query system).
Enter the security code by voice speech or enter the 16 digit code using your phone dial following by the # sign at the end.
Listen to the voice identification system, each identification code is only for one inquire per product.

Genuine identification will have the following voice message:
Real product speech:This product is an authentic product, Please be at ease on your purchase with Luxury story, thank you for your support!.”
Repeat inquires the speech:” Your inquiry has been processed, on the effective date and time: xxxx xxxxxx”. Beware of imitations! If you need help, Please call 400 880 0003 in office hour.”
Counterfeit products speech:“The code you have just entered is not valid or does not exist. Beware of imitations! For the further details please call our hotline: 400-8811-328”

2.2.2、Verification by SMS

Send the 16 digit identification code to the following number: 138 2882 3315
You will receive a SMS within a minute from our server, with confirmation if the product is genuine or not.

Please enter the 16 digit code by spacing every 4 digits entered.
Your SMS message format should appear like this: 1234 4567 7890 1234
Send the message to the following number: 138 2882 3315
You can get the search results in a minute.
Choose reading new information.

2.2.3、Verification by Internet:

Please go to the website: www.luxurystory.com.cn, Go to the “Anti-counterfeit Inquiry” page.
Enter 16 digit identification code in the anti-counterfeit verification window panel.
Click on the "search" to validate identification search.

2.2.4、Unusual problems and solving issues:

PROBLEMS Possible Solutionsreasons
This identification code is already processed and registered product purchase 1.Possibly entered wrong identification code by voice, phone dial.
2.The identification code is a copy theft Product not genuine.
Re-enter the ID code again carefully.
If issue persists please call our hotline for assistance:400 880 0003.
You can get confirmation from our representatives by phone.
The product is genuine but identification result is wrong 1.Enter ID code wrongly.
2.The code is unreadable or missing a digit or more.
3.Entered ID code past deadline.
4.Exceed the number of search allowed.
Review inquiry method.
Review carefully the ID code.
Call our customer service hotline:400 880 0003
Website can't open 1.Server busy.
2.Communication or proxy failure
Call customer service hotline:400 880 0003

3、Customer Support:

*All inquires please call our customer hot line:400 880 0003
(Our business hour 8:30-17.30 ).
*If you believe the products you purchased are to be imitations, please call LUXURY STORY
*(CHINA) TRADING LIMITED:0755 – 82771388 Business hour: 9:30-18:30.
Distributors and retailers service hotline:400 886 3456(Free local and long distance calls,during our normal business hour).



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